Terms & Conditions

Introduction

These terms and conditions outline the guidelines for purchasing products from The Shutter Group Limited, trading as Instant Fit Blinds, whether goods or services, including our online goods.

Importance of Reading

Please read these terms thoroughly before placing your order. They explain who we are, how we provide products, and how to address any issues that may arise. If you spot any errors, please contact us.

Business or Consumer

Different rights apply depending on whether you are a business or a consumer. You are a consumer if you:

• Are an individual.
• Buy products for personal use, not for business purposes.

For business customers, these terms constitute the entire agreement.

Contact Information

• Who We Are: The Shutter Group Limited, registered in England and Wales (Company No. 15378318). Our office is located at 3 Locks Yard, High Street, Sevenoaks, Kent, TN13 1LT
• Contact Us: Call 0800 246 1898 email info@instantfitblinds.co.uk
• How We Contact You: We will use the phone number, email, or postal address you provided when placing your order.

Order Acceptance

• Acceptance: Your order is accepted when we email your invoice, creating a contract between us. Verify the order details immediately and notify us of any discrepancies.
• If We Cannot Accept: If unable to accept your order, we will inform you and will not charge you. Reasons could include out-of-stock items, resource limitations, pricing or description errors, or unmeetable delivery deadlines.
• Order Number: We will assign and provide an order number, which helps track your order.

Specific Terms

• Online Orders: Orders are held from production for 24 hours, allowing cancellation if needed. If no cancellation is requested, the order proceeds, and a confirmed invoice is emailed.

Product Information

• Variations: Product images are for illustration only; actual products may vary. Colours may differ due to natural material variations and screen displays. We recommend ordering samples for accurate colour matching.
• Packaging: May differ from images shown online.
• Measurements: If we make products to your measurements, you are responsible for accuracy. Guidance is available on our website or via contact.

Changes and Cancellations

• Customer Changes: Contact us within 24 hours if you need to amend your order. Changes may affect price and delivery time. Once production starts, changes or cancellations will not be accepted.
• Company Changes: We may adjust products to comply with laws, make technical improvements, or other minor adjustments. Significant changes will be communicated before production starts, allowing contract termination if unsatisfied.

Delivery and Responsibilities

• Costs: Delivery costs are displayed on our website and confirmed in your order.
• Timing: Delivery dates are provided during order processing. We strive to meet estimated lead times but cannot guarantee them.
• Delays: If delays occur beyond our control, we will inform you and take steps to minimize the impact. In case of significant delays, you may end the contract for a refund.
• Responsibility: You are responsible for the product from the time of delivery and own it once payment is made in full.
• Information: We may require certain information from you to supply the products. Delays or issues caused by incomplete or incorrect information from you may lead to contract termination or additional charges.

Ending the Contract

• Consumer Rights: Consumers may end the contract if products are faulty or misdescribed. Specific conditions apply for changing your mind, and certain products are excluded from this right.
• Business Contracts: Business customers must adhere to the entire agreement, and any changes or cancellations are subject to our terms.

Complaints and Returns

• Contact for Problems: For any issues with the product, contact us at 0800 246 1898 or info@instantfitblinds.co.uk
• Warranty: We offer a 5-year warranty. The warranty covers structural defects, warping, and significant paint or stain discolouration.
• Defective Products: Notify us in writing during the warranty period with pictures of the defects. We will repair, replace, or refund the defective products as appropriate.

Pricing and Payment

• Price Details: Prices include VAT for consumers and are displayed on the order pages. We ensure accurate pricing but will contact you if an error is found before accepting your order.
• Payment: Full payment is required at the time of order for online purchases. We accept all major credit cards except American Express.
• Late Payments: Interest may be charged on overdue payments at 4% above base lending rate. Disputed invoices will not incur interest until resolved.

Liability

• Loss or Damage: We are responsible for foreseeable loss or damage caused by us but not for unforeseeable losses. Foreseeable losses are those that are obvious or known at the time of contract formation.

Please ensure you read and understand these terms thoroughly before placing your order. Contact us if you have any questions or need clarifications.